Return & Refund Policy

Last updated: June 5, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be altered or modified in any way
• Not be worn or used

 

How to Request a Return

To initiate the return process, please contact our support team via email at support@sonderi.shop. We will respond to your request within 1-2 business days with further instructions. Please ensure you provide your order number and a clear reason for the return in your initial email.

Refunds

Upon receiving your returned item, we will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5-7 business days. Please note that refunds will be issued to the original payment method. If you paid using Shopify Payments, please allow additional time for the bank to process the refund. Refund timing may vary depending on your bank's processing schedule.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then, contact your bank or credit card company, as it may take some time before the refund is officially posted. If you've done this and still have not received your refund, please contact us at support@sonderi.shop and we will look into the matter further.

Exchanges

We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact our support team and we will guide you through the exchange process. Please note that exchanges are subject to availability and we reserve the right to offer a refund instead of an exchange if the item is no longer in stock.

Return Shipping

The customer is responsible for paying the return shipping cost. For orders over $75, we recommend using a trackable shipping service to ensure the safe return of your item. Please keep a record of your return tracking number, as we cannot be held responsible for lost or undelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@sonderi.shop. Our support team is here to help and will respond to your inquiry within 1-2 business days.